This can happen both ways.
If you’re unable to pay YOUR suppliers because of people who owe you money, then those relationships are going to suffer.
For the people who owe you money, if they recognise your number and think – he/she is just ringing me to ask for money – they don’t pick up, and then that relationship will also suffer.
This will cause money issues, business issues, and stress. Not good.
A client of ours recently told us that since we call his clients for payment, his clients are now answering the phone when he calls them. Why? Because they know he isn’t ringing them to ask for money. (As that is what WE do) This has resulted in increased sales as his clients will chat to him or visit him at his office to chat about prospective tenders and other large orders, comfortable that there will be no discussion regarding payment of their account.
PLUS, now that he has a Credit & Collections department, (us), he appears to have a growing business, with more staff. This image has impressed people, and he is getting more sales now. He is looking and behaving more professional, and it shows.
You can have every confidence that your customers will appreciate our approach, as we believe your customers are just as important as ours.