How do you and your business conduct business with new clients and regular clients? Do you have hand shake agreements? A few casual notes on what you will deliver, and how they will pay? Bad news people- casual terms and conditions will come back to bite you. Someone will complain about what you deliver, someone […]

A successful business is built upon great relationships with clients, naturally. Delivering your goods and services to them on time and on budget, sometimes going that little bit extra for them. And in return, they pay you on time, and then order more from you. This is in a perfect world. But before all of […]

Your Credit Policy is a reflection of your company’s values and mission. While you may have spent hours on finding perfect words for your values, if you don’t back them up with a company policy regarding credit which meshes well with your values, then you present a conflicting and confusing front to your new and […]

We all know Terms and Conditions exist. How often have you ticked the box stating you have read them, when really you haven’t? Blindly clicking away can put you at a great disadvantage if the products or services provided don’t meet your expectations. However, on the flip side, having a comprehensive and watertight set of […]

This idea of lending your clients money might not come up in your consciousness, especially when you’re not in the actual business of lending money. But if you think about it, if you supply a product or a service to the value of $1000, with a 14 day invoice, but your clients don’t pay you […]

How often have you had a client dispute an invoice, or the work delivered, or even the payment they owe you? You know what was agreed to at the time you started working for this client. But between then and now, they owe you a lot of money, and are not willing to pay because […]