Case Study 1
In February 2015, one of our clients had a customer, ‘AM’, who had a debt owing of $1800. This debt was over 12 months old. Our client had tried collecting, but with no luck. BDM were asked to help.
We phoned AM to try and talk to them, however they would not answer the phone. We then sent SMS messages, again with no luck. We moved to emails, and sent 3 to AM asking for a conversation.
In May of 2015 we sent an Internal Demand Letter, on BDM Letter head, not from our client and not from a solicitor. This letter explained that as we had exhausted all avenues of communication, the file would be placed into the hands of a solicitor if AM had not made contact within 7days.
A few days later, Mrs AM called us. She told us she had no idea of the debt. She offered a long-term payment arrangement, which was accepted by our client. A letter was sent for her to sign and return, agreeing to the payment plan, and the dates of payments to be made.
The last payment was made in May 2016. The debt was paid off, which had our client happy, and AM was happy to have paid it off. You would be surprised how happy a person can feel knowing they have paid off a debt.
While this did take a while to resolve, it is still a positive result. The debt is cleared, no legal costs were incurred, and the debtor is still a valued customer – as a cash sale account.