Credit Control / Accounts Receivable / Debtor Management

We believe in a warm and friendly approach to customer contact.

We contact your customers by phone, text and email for accounts as they fall overdue, this can be at 30 days or more, depending on your industry and requirements.

Consistency of contact and customer relationships are vital for successful collection of your accounts.  Your customers are checked daily and the unpaid debtors are contacted for payment.

We diarise a follow up date after each contact to ensure that either payment is received or another contact is required.

We can also offer confirmation calls – this is where we contact the customer a few days before their payment is due – simply to confirm that they have all the invoices for the month and an idea of when they are paying.  This is very effective for reducing overdue accounts and improving cash flow.  It is also good practice for new accounts, you will find it ‘trains’ them to pay well and in time they will advise they no longer require the call.

All customer contact is recorded within your system as well as a weekly summary report that is supplied to you for your records as part of the service

Payment Allocations

  • Prompt and accurate allocations of payments received to your debtor accounts.
  • Experienced in a significant number of systems,
  • We can do the allocations either daily or weekly, or as requested.

Customer Queries / Conflict Resolution

    • Copy invoices supplied on request
    • We resolve issues for you, so you can maintain the relationship with your clients.
    • Sometimes a client will feel embarrassed with their own cash flow problems, which hinders their ability to pay you. We can work with both parties to set up a payment plan, a deposit to show good faith, or other compromise to maintain the relationship, and the business, for you both.

We are experienced negotiators and issue resolvers. We have seen all the tricks people use to not pay.

Credit Hold

A number of our clients have asked us to put accounts on hold within their system when the debt is overdue or if a promised payment has not been received.

We work with you first, to get an understanding of your credit policy and the timing of your credit hold and how you want your customer to be advised.

We can also communicate a ‘Stop List’  to your staff on a daily basis, so that all employees are on the same page.

Implementing credit hold

A number of our clients have asked us to put accounts on hold in their system when the debt is overdue or payment has not been made when promised.  We work with you first to get an understanding of your credit policy and the timing of your credit hold and how you want your customer to be advised.  We can also supply a Stop Listing to the business each day to keep them informed.