Credit Control / Accounts Receivable / Debtor Management
We believe in a warm and friendly approach to customer contact.
We contact your customers by phone, text and email for accounts as they fall overdue, this can be at 30 days or more, depending on your industry and requirements.
Consistency of contact and customer relationships are vital for successful collection of your accounts. Your customers are checked daily and the unpaid debtors are contacted for payment.
We diarise a follow up date after each contact to ensure that either payment is received or another contact is required.
We can also offer confirmation calls – this is where we contact the customer a few days before their payment is due – simply to confirm that they have all the invoices for the month and an idea of when they are paying. This is very effective for reducing overdue accounts and improving cash flow. It is also good practice for new accounts, you will find it ‘trains’ them to pay well and in time they will advise they no longer require the call.
All customer contact is recorded within your system as well as a weekly summary report that is supplied to you for your records as part of the service